Communication Skills
In the present time, a thorough knowledge of the language with effective communication skills is very important in any occupation or to run a business. As a student, you may study any language, but it is important that you are able to read, write, speak and listen well in order to communicate effectively. Speaking more than one language can help you to communicate well with people around the world. Learning English can help you to communicate with people who understand English besides the language you have been exposed to in our family, e.g., your mother tongue.


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Communication skills are necessary to interact effectively with people and customers. This module on communication skills aims to help you in acquiring knowledge and skills for communicating well and learn some important aspects of spoken day-to-day English, which include body language, tone of voice and vocal emphasis.

The syllabus covers(Download):

Unit 1: Communication Skills-I – 9th Class

Learning Outcome

Theory
(08 hrs)

Practical
(12 hrs)

Total Duration
(20 Hrs)

  • Demonstrate knowledge of various methods of communication
  • Methods of communication
  • Verbal
  • Non-verbal
  • Visual
  • Writing pros and cons of written, verbal and non-verbal communication
  • Listing do’s and don’ts for avoiding common body language mistakes

 

05

2.Identify elements of communication cycle

  • Meaning of communication
  • Importance of communication skills
  • Elements of communication cycle

          (i) sender,
          (ii) ideas,
          (iii) encoding,
          (iv)communication channel,
          (v)receiver,
          (vi) decoding, and
          (vii) feedback

  • Draw a diagram of communication cycle
  • Role plays on communication process related to the sector/job role

 

 

 

 

05

  •  Identify the factors affecting our perspectives in communication
  • Perspectives in communication
  • Factors affecting perspectives in communication
  • Visual perception
  • Language
  • Past experience
  • Prejudices
  • Feelings
  • Environment
  • Group discussion on factors affecting perspectives in communication
  • Sharing of experiences on factors affecting perspectives
  • Sharing experiences on factors affecting communication at workplace

 

05

  • Demonstrate the knowledge of basic writing skills
  • Writing skills related to   the following:
  • Phrases
  • Kinds of sentences
  • Parts of sentence
  • Parts of speech
  • Use of articles
  • Construction of a paragraph

1.   Demonstration and practice of writing sentences and paragraphs on topics related to the subject

 

 

 

05

Total

 

 

20

Unit 1: Communication Skills – II – 10th Class

Learning Outcome

Theory
(12 hrs)

Practical
(08 hrs)

Total Duration
(20 Hrs)

  • Demonstrate knowledge of various methods of communication
  • Methods of communication
  • Verbal
  • Non-verbal
  • Visual
  • Writing pros and cons of written, verbal and non-verbal communication
  • Listing do’s and don’ts for avoiding common body language mistakes

 

05

2.Provide descriptive and specific feedback

  • Communication cycle and importance of feedback
  • Meaning and importance of feedback
  • Descriptive feedback - written comments or conversations 
  • Specific and non-specific feedback
  • Constructing sentences for providing descriptive and specific feedback

 

03

3.  Apply measures to overcome barriers in communication

  • Barriers to effective communication – types and factors
  • Measures to overcome barriers in effective communication
  • Enlisting barriers to effective communication
  • Applying measures to overcome barriers in communication

 

04

4.Apply principles of communication

 

  • Principles of effective communication
  • 7 Cs of effective communication

 

  • Constructing sentences that convey all facts required by the receiver
  • Expressing in a manner that shows respect to the receiver of the message
  • Exercises and games on applying 7Cs of effective communication

 

03

5.   Demonstrate basic writing skills

  • Writing skills to the following:
  • Sentence
  • Phrase
  • Kinds of Sentences
  • Parts of Sentence
  • Parts of Speech
  • Articles
  • Construction of a Paragraph

1.   Demonstration and practice of writing sentences and paragraphs on topics related to the subject

 

 

 

05

Total

 

 

20

 

Unit 1: Communication Skill – III – 11th Class

Learning Outcome

Theory
(10 hrs)

Practical
(15 hrs)

Total Duration
(25 Hrs)

  • Demonstrate knowledge of various methods of communication
  • Methods of communication
  • Verbal
  • Non-verbal
  • Visual
  • Writing pros and cons of written, verbal and non-verbal communication
  • Listing do’s and don’ts for avoiding common body language mistakes

 

05

  • Identify specific communication styles
  • Communication styles- assertive, aggressive, passive-aggressive, submissive, etc.

 

  • Observing and sharing communication styles of friends, teachers and family members and adapting the best practices
  • Role plays on communication styles.

 

10

3.   Demonstrate basic writing skills

  • Writing skills to the following:
  • Sentence
  • Phrase
  • Kinds of Sentences
  • Parts of Sentence
  • Parts of Speech
  • Articles
  • Construction of a Paragraph

1.   Demonstration and practice of writing sentences and paragraphs on topics related to the subject

 

 

 

10

Total

 

25

 

Unit 1: Communication Skills - IV – 12th Class

Learning Outcome

Theory
(10 hrs)

Practical
(15 hrs)

Total Duration

  • (25 hrs)
  • Describe the steps to active listening skills

1. Importance of active listening at workplace

  • Steps to active listening
  • Demonstration of the key aspects of becoming active listener
  • Preparing posters of steps for active listening

 

10

2.   Demonstrate basic writing skills

  • Writing skills to the following:
  • Sentence
  • Phrase
  • Kinds of Sentences
  • Parts of Sentence
  • Parts of Speech
  • Articles
  • Construction of a Paragraph

1.   Demonstration and practice of writing sentences and paragraphs on topics related to the subject

 

 

 

15

Total

 

25